Compass

National Elder Abuse Knowledge Hub

Created Australia's first digital platform for elder abuse prevention with an accessibility-first approach

Impact

Role

UI Designer

Compass is Australia’s first national knowledge hub dedicated to guiding people experiencing elder abuse toward the support and information they need. With no existing resource of its kind, the project required a brand and product experience built from the ground up with accessibility, trust, and clarity at its core.

Compass is Australia’s first national knowledge hub dedicated to guiding people experiencing elder abuse toward the support and information they need. With no existing resource of its kind, the project required a brand and product experience built from the ground up with accessibility, trust, and clarity at its core.

Role

UI Designer

Impact

Created Australia's first digital platform for elder abuse prevention with an accessibility-first approach

Impact

Created Australia's first digital platform for elder abuse prevention with an accessibility-first approach

Role

UI Designer

The Challenge

Overcoming stigma, complexity, and fragmentation in the elder abuse space was central to the challenge. The platform needed to speak clearly and compassionately to a vulnerable audience, while navigating the sensitivities of multiple government stakeholders.

Overcoming stigma, complexity, and fragmentation in the elder abuse space was central to the challenge. The platform needed to speak clearly and compassionately to a vulnerable audience, while navigating the sensitivities of multiple government stakeholders.

The Solution

We created a clear and accessible platform to guide users through a highly sensitive topic with confidence. Through close collaboration with government and community stakeholders, we shaped a mission-led experience that communicates with empathy and simplicity. From language guidelines to interface design, every detail was crafted to be trustworthy, inclusive, and easy to navigate, empowering users to take informed action when it matters most.

We created a clear and accessible platform to guide users through a highly sensitive topic with confidence. Through close collaboration with government and community stakeholders, we shaped a mission-led experience that communicates with empathy and simplicity. From language guidelines to interface design, every detail was crafted to be trustworthy, inclusive, and easy to navigate, empowering users to take informed action when it matters most.

We began by naming the platform in a way that clearly communicated its purpose and resonated with a vulnerable, diverse audience. After research and testing, Compass was chosen over HEARD for its calm, trustworthy tone and alignment with the platform’s goal of guiding users to clarity and support. The logo followed a typographic first approach to maximise legibility. Clean, modern letterforms ensure readability, while a subtle directional cue in the ‘p’ reinforces the idea of guidance without overwhelming the identity.

We began by naming the platform in a way that clearly communicated its purpose and resonated with a vulnerable, diverse audience. After research and testing, Compass was chosen over HEARD for its calm, trustworthy tone and alignment with the platform’s goal of guiding users to clarity and support. The logo followed a typographic first approach to maximise legibility. Clean, modern letterforms ensure readability, while a subtle directional cue in the ‘p’ reinforces the idea of guidance without overwhelming the identity.

👉 Conducted targeted user testing across two name candidates

👉 Compass was chosen for its emotional resonance and clarity of purpose

👉 Reinforced the importance of qualitative insights when shaping brand identity

👉 Conducted targeted user testing across two name candidates

👉 Compass was chosen for its emotional resonance and clarity of purpose

👉 Reinforced the importance of qualitative insights when shaping brand identity

The user interface was designed to be calm, clear, and accessible supporting users through a complex and sensitive topic. We focused on clean layouts, strong typographic hierarchy, and high contrast elements to ensure legibility and ease of use. Content was structured for clarity and flow, helping users find answers quickly and take confident next steps. Every detail, from button states to spacing, was crafted with accessibility and emotional sensitivity in mind.

👉 Clear, modular layouts with strong visual hierarchy

👉 WCAG compliant contrast and touch friendly design patterns

👉 Contextual links and next steps surfaced at relevant points in the journey

👉 Designed for screen readers, keyboard navigation, and mobile-first usability

👉 Clear, modular layouts with strong visual hierarchy

👉 WCAG compliant contrast and touch friendly design patterns

👉 Contextual links and next steps surfaced at relevant points in the journey

👉 Designed for screen readers, keyboard navigation, and mobile-first usability

To support long term scalability and consistency, we built an accessibility first design system grounded in atomic design principles. Each component was modular, WCAG compliant, and optimised for reuse enabling efficient collaboration between design and development.

👉 Built an atomic design system with reusable components for scalable growth

👉 Ensured accessibility across all UI elements and breakpoints

👉 Enabled efficient developer handover and consistent cross-platform experiences

Compass became Australia’s first national platform dedicated to elder abuse support improving access to help for thousands of users and setting a new standard for accessible, emotionally sensitive design in the public sector. The platform continues to grow as a trusted hub, extending into podcasts, webinars, and nationwide advocacy. This project reinforced the value of designing with empathy and intention. It highlighted how accessibility, clear language, and visual simplicity are not just best practices but critical tools for building trust and enabling action in emotionally complex contexts.

👉 Built an atomic design system with reusable components for scalable growth

👉 Ensured accessibility across all UI elements and breakpoints

👉 Enabled efficient developer handover and consistent cross-platform experiences

Currently based Seoul & Sydney, designing, creating, and occasionally trying to knit or crochet something.
Currently based Seoul & Sydney, designing, creating, and occasionally trying to knit or crochet something.
Currently based Seoul & Sydney, designing, creating, and occasionally trying to knit or crochet something.